Online Details,Terms and conditions

Orders

It is our aim to have all orders delivered to the purchaser within 7 days.

If the order is from more than one supplier please note that separate packages will be sent

Payments

When providing payment details, customers must warrant that the payment details provided are theirs and are both valid and correct.

 

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

No refund will be given on any item not in its original condition, is damaged or missing parts for reasons not due to our error

Sale items
Only regular priced items can be refunded, unfortunately sale items cannot be refunded unless there is a mistake from our end or if the product is substandard. Any product advertised as a second can not be returned unless there is a mistake from our end.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Cancellations
Orders can not be cancelled once processed. Please refer to our returns policy.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at marystokes@xtra.co.nz and send your item to: 49 Moa rd Auckland Auckland NZ 1022.

Shipping
To return your product, you should mail your product to: 49 Moa rd Auckland Auckland NZ 1022

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.